USE OF THE WEBSITE

Welcome to the DORÉ Website (“Website”). By entering our Website, you agree to these terms and conditions (the “Terms”). Please review these carefully prior to making any purchases. By using this site you agree to comply with these Terms.

DORÉ is an online service of DORÉ DESIGNS, INC. (“DORÉ”) for the purpose of the sale of clothing, accessories and other items (“Product”).
Great care has been taken to ensure that the Products displayed on our website mirror a store shopping experience. However, color clarity may vary from device to device therefore DORÉ therefore cannot guarantee that the Product is a mirror of that viewed online.
In order to be able to make purchases through the DORÉ website, you will be requested to register. The information sought will allow DORÉ to handle your transaction efficiently and effectively.
As payment will be made online, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence.
The website is available only to individuals who meet the DORÉ terms of eligibility, who have issued a valid payment card, i.e., credit card etc and who have authorized DORÉ to process a charge or charges on their payment card in the amount of the total purchase price for the item or items.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
DORÉ reserves the right to restrict multiple quantities of a specific item being shipped to any one customer or postal address.
DORÉ may modify these Terms at our sole discretion. If you do not agree to the changes to these Terms, you should stop using this website. By using this website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us, will not affect that order, unless we are required to make the change by law.

MAKING A PURCHASE

When you make a purchase through the DORÉ website, you are offering to buy Product(s) for the price stated, subject to these Terms.
All orders are subject to acceptance and availability.

PLACING AN ORDER

The Website contains an instructive guide that will walk you through the process of placing an order. You place your order for any selected items by clicking on the [Confirm Order] button at the end of the on-line order process.
Once you have placed your order, you will receive an email acknowledging the exact details of your order, providing you with a payment reference code and the value of your order that will be debited from your Payment card.
Unless otherwise notified, DORÉ’s acceptance of your order occurs when you receive an email notifying you that we have received your order. Acceptance will be deemed to have occurred at the sending of this communication, regardless of technical problems you may experience, where the reasons are outside DORÉ’s control, which may result in you having not received that email in a timely manner.
If you require any information regarding your order(s), please contact Customer Care at (239) 542-7708 during our office hours of 9:00 am till 4:30 pm (EST) Monday to Friday or email us at info@officialdore.com
DORÉ may not accept your order if:

● An item you have ordered is discontinued.
● We are unable to obtain authorization for your payment.
● We identify a product or pricing error.

We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

PAYMENT

Payment will be debited and cleared from your account upon receipt of your order by DORÉ. You confirm that the Payment card that is being used is yours or that you have been specifically authorized by the owner of the Payment card to use it. All Payment card holders are subject to validation checks and authorization by the card issuer.
If the issuer of your payment card refuses to authorize payment, DORÉ will not be liable for any delay or non-delivery.
DORÉ takes essential precautions to ensure the security of the Website.
All Payment card transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
To help ensure that your shopping experience is safe, simple and reliable, the Website uses Secure Socket Layer (SSL) technology.
All reasonable care, as it is in DORÉ’s power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part DORÉ cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

RETURNS

Customer satisfaction is always a top priority and as such each question is addressed individually to the best of DORÉ’s ability. While we hope that you are always delighted with your order, if you are not perfectly satisfied with your purchase a full refund or exchange is offered within a 14 days’ time frame after receipt of your Products.
We would like to highlight that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached and in the original packaging. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included as part of your return.
All returns should be sent back in their original packaging provided. Please ensure when returning the parcel that the DORÉ packaging is properly protected.

PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to you. DORÉ is not responsible for any item that is not returned in the manner set forth above.

Please feel free to address any additional questions you may have to our Customer Care Representatives by writing us an email to info@officialdore.com.

EXCHANGES

Please note, that we can only exchange items for a different size and only within a 14 day time frame after you have received your goods.
Please contact a Customer Care Representative info@officialdore.com who will issue you with a RAN (Return Authorization Number). In doing so please specify the new size you require. If you wish to exchange your item for an alternative style or an item of a different category (i.e., exchange shoes for the purse), we suggest that you return it, receive a refund and purchase the new item separately.
Your refund will be credited to the original purchaser’s Payment card and will exclude shipping costs (with the exception of faulty items).

GIFT RETURNS

If you have received an item from DORÉ as a gift, you can exchange it for another item of the same value, but must pay the additional shipping, taxes, and any additional charges which may incur as a result of the exchange.
Please see Shipping, Exchanges and Returns for more detailed information.

PASSING OF PROPERTY AND RISK

DORÉ retains legal ownership of the Product(s) until full payment has been made and such payment has been received. Legal ownership of the Product(s) will immediately revert to DORÉ, if payment is refunded to you.
Risk on the Product(s) will pass to you upon delivery.

CONTACTING US

If you require help when ordering or would like to provide feedback on our service, please email us at info@officialdore.com. You may also call us at (239) 542-7708 between the office hours of 9:00 am and 4:30 pm (EST) Monday – Friday.

PRIVACY POLICY

DORÉ respects the privacy rights of its online customers and recognizes the importance of protecting the information collected. We will only use the information that we collect about our customers lawfully. We will treat all the personal details of our customers confidential and reserve the right to disclose this information only in the circumstances set out below. We will keep all the gathered data on a secure server at all times. When you register on this Website, or make a purchase, we will ask you to input and will collect personal details from you such as your full name, e-mail address, billing address and telephone number. We may also gather, and our third party providers may gather, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .ae and .com), your browser type, the country and telephone area code where your computer is located, the pages of DORÉ website that were viewed during your visit, any advertisements you may have clicked on, and any search terms that you entered on our Website.
We use your information only for the following purposes:

● Maintaining your registration.
● For statistical purposes to improve this Website and its services to you.
● To serve Website content to you.
● To administer this Website.
● If you agree, to notify you of products or special offers that may be of interest to you (however, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list).

We will not release your personal details to any other company outside of DORÉ. Please be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal details and /or user information, we are entitled do so.

HOW CAN I BE SURE MY PERSONAL DETAILS ARE SAFE?

All personal details you provide to us are dealt with in the strictest confidentiality. No information is disseminated by DORÉ without your written consent unless required by law as detailed above.

COPYRIGHT AND TRADE MARKS

All content available on the Website, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of DORÉ, our affiliates, our partners or our licensors, and is protected by copyright laws.
The trade marks, logos, and service marks displayed on the Website (collectively, the “Trade Marks”) are the registered and unregistered marks of DORÉ, our affiliates, our licensors or our partners, in the U.A.E. and other countries, and are protected by trade mark laws. All or any other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Except as set forth in the limited license in the section entitled “Limited License” below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
For the avoidance of doubt, DORÉ does not make any warranty or representation in respect of any other trade mark and all the trade marks presented at the Website belong to their respective owners.

LIMITED LICENSE

We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Website. Please note that you may not frame, link to, or utilize any framing or linking techniques to enclose the Website or any portion thereof without DORÉ’s prior written consent, which may be withheld at DORÉ’s absolute discretion.
The limited license set forth in this section does not include the right to:

● modify or download the Website or its contents (except caching or as necessary to view content)
● Make any use of the Website or its Content other than personal use
● Create any derivative work based upon either the Website or its Content
● Collect account information for the benefit of another party
● Use any meta tags or any other “hidden text” utilizing our name or the Trade Marks without our express written consent
● Use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only.
A website that links to our Website may:

● Link to, but not replicate, DORÉ Content
● Not imply that DORÉ are endorsing such website or its services or products
● Not misrepresent its relationship with DORÉ
● Not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages
● Not portray DORÉ or DORÉ’s products, services or Items, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions
● Not use any Trade Mark without DORÉ’s prior written consent
● Not link to any page of the Website other than the home page. DORÉ may, at its sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.
Any unauthorized use by you of the Website, terminates the limited license set forth in this section without prejudice to any other remedy DORÉ may have provided for by applicable law.

REPRESENTATIONS AND WARRANTIES: LIMITATIONS OF LIABILITY

DORÉ makes no representations or warranties of any kind whatsoever, expressed or implied, in connection with these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.
You agree that, to the fullest extent permitted by applicable law that DORÉ will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any:

● Interruption of business
● Access delays or access interruptions to the Website
● Data non-delivery, mis-delivery, corruption, destruction or other modification
● Loss or damages of any sort incurred as a result of dealings with or the presence of off- Website links on the Website
● Computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party websites
● Any inaccuracies, omissions or misleading, false or deceptive statement in the content; or
● Events beyond DORÉ’s reasonable control.

Further, to the fullest extent permitted by law, DORÉ will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if DORÉ has been advised of the possibility of such damages.

GENERAL

You acknowledge and agree that these Terms, together with DORÉ’s Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Products from DORÉ, and supersede and govern all prior proposals, agreements, or other communications.
If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by DORÉ shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms as regards any of the times, dates and/or periods mentioned herein.

Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
DORÉ reserves the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.
DORÉ may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.

DORÉ reserves the right to refuse to supply Products to any person for any reason whatsoever, to withdraw any Items from the Website at any time and/or remove or edit any materials or content on the Website. DORÉ will not be liable to you or any third party by reason of DORÉ withdrawing of any Product from this Website whether or not such Products have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
If you have any questions regarding these Terms, please contact us via email at info@officialdore.com